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A full-fledged e.Government solution

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Product Overview

It’s a full-fledged automated solution for governments. The objective of the solution is to digitize the internal work of the government entity and to increase its efficiencies and transparency vis-à-vis the citizens.

The citizens can now check and pay their dues, submit and track their forms online, report any suggestions and complaints etc…

The solution works in SaaS model where licenses are paid per user per month in addition to a yearly maintenance and support fee.

The main benefit is the automation of the internal workflows and to connect citizens and facilitate payments.

It provides the management as well with a Data Analytics dashboard offering a 360 degrees overview about all the internal procedures and allows setting and monitoring KPIs.

Automate Processes

e.DARA provides you with full automation of your administration processes allowing an increase in productivity and a shorter processing time

Provide Transparency

e.DARA offers citizens on-line interaction and payment gateway for their official request and visibility over the progress of their paper work

Boost Employee Efficiency

e.DARA offers the administration upper management with visibility over employees and departments performance

Features

Automate all the processes through defined workflows

Workflows are tailored and customized with respect of the flows, rules and requirements of each government entity’s process that used to be executed in a manual manner. This means the there is no change in operations, only better experience and ease of use.

Archive all documents and inquiries

No more lost documents and inquiries or time consumed to find the right document. with e-Dara archiving feature, everything is Scanned and archived along with useful search keywords and categorization to help the operator finding the desired document in no time.

Allows citizens to apply for forms and permits and easily track them on-line

With the e-Citizen Portal and e-Dara mobile application, citizens can now connect, apply and track the status of his forms and permits on-line.

Allows citizens to pay their dues on-line

Citizen can easily track his Due payments which can be easily paid from e-Dara mobile application or e-Dara Citizen Portal.

Provide visibility over the efficiency and speed of the operations

With metrics tools and detailed dashboards, our solution analyses, calculates and displays all operations performance, average durations, incoming inquiries and detect any flaws in the process.

Integrate with third party applications

e-Dara is capable of securely integrating with any third-party application, internal or external. This ensures flexibility, ease of implementation and transfer of information.

Benefits

e.DARA offers Public Administration Employees, Citizens and the administration upper management with features to empower them achieve their tasks in a straight forward, time effective and transparent mode. All stakeholders of the solution will benefit from the digital transformation experience e.DARA offers. As an add-on value e.DARA would limit the amount of papers exchanged between hands and thus the spread of diseases and viruses.

Citizens

For Citizens e.DARA allow them an easy, interactive and up to date status of their application process. Through the web portal and the mobile application they can apply, get a status update and pay their dues without the need to move in person or wait for long hours.

Public Sector Employees

For Public sector employees e.DARA would allow them to work in an efficient way, have an archiving solution, and alleviate citizens update and review requests resulting in better usage of their time and more.

Administration Management

For the Administration Management e.DARA offers them visibility over the performance of their employees and departments through BI dashboards. Enhancement of processes would be easier based on this data and weaknesses would be easy to spot. e.DARA would incresae the income of the public administration by opening new easy way for cash streams.

With e.DARA, the Municipality witnessed a major transformation internally and externally: We have now a full control on all transactions and our citizens reach has increased; they are now interacting with us seamlessly.
The most important added value might be the new image of our municipality: High-tech and transparency.

- ZOUK MIKAEL MUNICIPALITY -

F.A.Q

Frequently Asked Questions

  • e-DARA is a turn-key solution for Government using SharePoint online, Dynamics 365 and Power BI. Its built-in API Hub allows the integration with other third-party solutions. Full automation of the Government internal processes allowing an increase of its efficiency and a development of its transparency vis-à-vis the citizens. e-DARA offers the citizens on-line interaction and payment and the government full control over its operation.

    • The objective of the solution is to digitize the internal work of the municipality and to increase its efficiencies and transparency vis-à-vis the citizens.
    • The citizens can now check and pay their dues, submit and track their forms online, report any suggestions and complaints etc…
    • The solution works in SaaS model where licenses are paid per user per month in addition to a yearly maintenance and support fee.
    • The main benefit is the automation of the internal workflows and to connect citizens and facilitate payments.

    • No installation will happen at the customer side
    • Seamless deployment on Microsoft Azure

  • Several modules come with the e-dara solution such as Mobile App and Website, Citizen e-portal, Workflow automation, content management system, campaign management, monitoring dashboard

  • Citizens can pay their dues or any services with the municipality through a credit card (MasterCard or MasterPass). The Payment is integrated in the app and website, the municipality must sign in with the bank of their choice to get access to this feature

  • The citizen can request information, submit forms, pay his fees, track operations, check the archive, view his properties, print forms and invoices

  • Citizens, for government employees and government management

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support@e-Dara.info

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